I to have had many issues with my trailer. We purchased a 2015 Timber Ridge the summer of 2016.
I also feel ORV misrepresents their product. Initial quality and construction is poor. They promote quality Rototork cabinets and materials sturdy walk on roofs and tongue and groove flooring. Sure the fronts are wood.
The boxes are stapled to together OSB Crap that have already began to rattle apart from one season of mostly on road travel. Plywood at roof seams are staring to push against the membrane and the seams in my floor have noticeable rises where they connect. Shower was not siliconed from factory. Electric brakes were not terminated and shorted out on the chassis.
Outside plug was not connected, bare wires not terminated behind the fuse panel. Pull down blinds cut to short and installed crooked. Checker plate on front on trailer not properly fastened. First 4' of awing channel is affixed with double sided tap and silicone, no fasteners to trailer.
Kitchen sink was missing three hold down clamps and shook loose. Outside speakers did not work. Water pump was mounted right against the cabinet and vibrated like crazy when it use. There is more but you get the point.
I too was expecting a trailer at the top end of the market but soon found out this was not the case. As far as after sales service they brush it off as post sale factory adjustments. I write it off as inferior manufacturing processes and lack off quality control. My one year warranty expired in June and they have directed me to my extended warranty provider.
They wont even acknowledge and fix blatant inferior factory manufacturing defects. Please think twice before purchasing a ORV.
All but the speakers fixed by me.. Pissed Canadian Buyer
Product or Service Mentioned: 2015 Outdoors Rv Timber Ridge 250rds Rv.
Reason of review: Bad quality.
Monetary Loss: $999999.
Preferred solution: Let the company propose a solution.
I didn't like: False advertising, Poor build quality yet they promote industry best practices.